Legal

Privacy Policy

Last updated: May 18, 2026 · Governing law: Ontario, Canada (PIPEDA)

Last updated: July 2, 2026

This Privacy Policy describes how Detours (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our services (“Services”), including when you:

Visit our website at https://detours-app.com
Use the Detours web or mobile application at https://app.detours-app.com
Engage with us in other related ways, including marketing or events

Questions or concerns? If you do not agree with our policies and practices, please do not use our Services. For questions, contact us at contact@detours-app.com.

What Information Do We Collect?
How Do We Process Your Information?
What Legal Bases Do We Rely On?
When and With Whom Do We Share Your Personal Information?
Do We Use Cookies and Other Tracking Technologies?
How Long Do We Keep Your Information?
How Do We Keep Your Information Safe?
Do We Collect Information From Minors?
What Are Your Privacy Rights?
Controls for Do-Not-Track Features
Detours App and Website
Do We Make Updates to This Notice?
How Can You Contact Us About This Notice?
How Can You Review, Update, or Delete Your Data?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

We collect personal information that you provide to us.

We collect personal information that you voluntarily provide when you register on the Services, express interest in our products, participate in activities, or contact us. The personal information we may collect includes:

Names
Phone numbers
Email addresses
Mailing addresses
Job titles
Usernames and passwords
Contact preferences
Billing addresses
Vehicle information
Driver licence information
Location data
Mobile device information

Sensitive Information. When necessary and with your consent or as permitted by law, we may process financial data and government identifiers.

Payment Data. We may collect data necessary to process your payment such as your payment instrument number and security code. All payment data is handled and stored by Stripe. See their privacy notice at https://stripe.com/privacy.

Application Data. If you use our application, we may collect:

Geolocation Information. We may request permission to track location-based information from your mobile device to provide location-based services. You may revoke access in your device’s settings.
Mobile Device Access. We may request access to your mobile device’s camera, storage, and other features. You may revoke access in your device’s settings.
Mobile Device Data. We automatically collect device information such as device ID, model, manufacturer, operating system, browser type, and IP address.
Push Notifications. We may request to send push notifications about your account. You may opt out in your device’s settings.
Crash and Diagnostic Data. We automatically collect crash reports and diagnostic information (such as device model, operating system version, and technical stack traces) when the application encounters an error. This data is used solely to identify and fix problems and improve app stability. It is not linked to your identity, and personal identifiers such as phone numbers are removed before crash reports are sent.

All personal information you provide must be true, complete, and accurate.

Information automatically collected

Some information is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services, including IP address, browser and device characteristics, operating system, language preferences, referring URLs, device model, operating system version, app crash reports, app usage data, and other technical information. We also collect:

Log and Usage Data. Service-related, diagnostic, usage, and performance information our servers automatically collect, including IP address, device information, browser type, date/time stamps, pages viewed, and features used.
Device Data. Information about your computer, phone, tablet, or other device used to access the Services.
Location Data. Information about your device’s location. You may opt out by disabling Location settings on your device.

Google API

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

We process your personal information for the following reasons:

Account creation and authentication. To allow you to create and log in to your account.
Service delivery. To provide you with the requested services.
User support. To respond to your inquiries and resolve issues.
Administrative communications. To send details about products, services, and policy changes.
Order fulfillment. To fulfill and manage your orders and payments.
User-to-user communications. To facilitate communication between users where applicable.
Marketing communications. With your consent, to send marketing communications. You may opt out at any time.
Security. To keep our Services safe and prevent fraud.
Improvement. To identify usage trends and improve our Services.
Legal compliance. To comply with legal obligations and respond to legal requests.

3. WHAT LEGAL BASES DO WE RELY ON?

We only process your personal information when we have a valid legal reason to do so under applicable law.

We may process your information where you have given specific consent, or where your consent can be implied. You may withdraw your consent at any time by contacting us.

In some exceptional cases, we may process your information without consent as permitted by law, including:

Where collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
For investigations and fraud detection and prevention
For business transactions where certain conditions are met
To comply with a subpoena, warrant, or court order
If the information is publicly available and specified by regulation
For approved research or statistics projects subject to ethics oversight

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share information in specific situations and with specific third parties.

Business Transfers. We may share your information in connection with a merger, sale, financing, or acquisition of all or part of our business.
Google Maps Platform APIs. We may share your information with Google Maps Platform APIs. We cache your location on your device for up to one (1) month. You may revoke consent by contacting us.
Supabase Inc. We use Supabase as our database and authentication infrastructure provider. All user data — including phone numbers, GPS locations, delivery photos, and company data — is stored and processed by Supabase. See their privacy policy at https://supabase.com/privacy.
Functional Software, Inc. (Sentry). We use Sentry for crash and error reporting in our mobile application to help us maintain app stability. Crash reports contain technical diagnostic information only; they are not linked to your identity, are not used for tracking or advertising, and personal identifiers are scrubbed before transmission. See their privacy policy at https://sentry.io/privacy/.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. These help maintain security, prevent crashes, save preferences, and support basic site functions.

We also permit third parties and service providers to use tracking technologies on our Services for analytics purposes. Specific information about how to refuse certain cookies is set out in our Cookie Notice.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law.

We will only keep your personal information for as long as necessary, unless a longer retention period is required by law (such as tax, accounting, or other legal requirements). We will not keep your personal information for longer than twelve (12) months past the termination of your account.

When we have no ongoing legitimate business need to process your personal information, we will delete or anonymize it, or securely store and isolate it until deletion is possible.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

We aim to protect your personal information through organizational and technical security measures.

We have implemented appropriate technical and organizational security measures to protect your personal information. However, no electronic transmission over the Internet or information storage technology can be guaranteed 100% secure. Transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

8. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect data from or market to children under 18 years of age.

This application is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. We do not knowingly collect, solicit data from, or market to children under 18 years of age. By using the Services, you represent that you are at least 18, or that you are the parent or guardian of a minor and consent to such minor’s use of the Services. If we learn that personal information from users under 18 has been collected, we will deactivate the account and promptly delete such data. If you become aware of any such data, please contact us at contact@detours-app.com.

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Canada, you have rights that allow you greater access to and control over your personal information.

Under applicable data protection laws (including PIPEDA), you have the right to:

Request access to and obtain a copy of your personal information
Request rectification or erasure of your personal information
Restrict the processing of your personal information
Data portability where applicable
Object to the processing of your personal information

To exercise these rights, contact us using the details in Section 13.

Withdrawing your consent

If we rely on your consent to process your personal information, you may withdraw consent at any time by contacting us. Withdrawal does not affect the lawfulness of processing before withdrawal.

Account Information

To review or change your account information or terminate your account, you may:

Upon your request to terminate your account, we will deactivate or delete your account from our active databases. We may retain some information to prevent fraud, troubleshoot problems, or comply with legal requirements.

Cookies and similar technologies: Most web browsers accept cookies by default. You can usually set your browser to remove or reject cookies, though this may affect certain features of our Services.

For questions about your privacy rights, email us at contact@detours-app.com.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals. If a standard is adopted that we must follow, we will inform you in a revised version of this Privacy Policy.

11. DETOURS APP AND WEBSITE

This policy applies to both the Detours marketing website at detours-app.com and the Detours web application at app.detours-app.com.

12. DO WE MAKE UPDATES TO THIS NOTICE?

Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated date at the top of this page. If we make material changes, we may notify you by posting a prominent notice or sending you a notification directly. We encourage you to review this Privacy Policy frequently.

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at contact@detours-app.com or contact us by post at:

Detours
Barrie, Ontario
Canada

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on applicable laws, you may have the right to request access to the personal information we collect from you, request corrections, or request deletion. You may also have the right to withdraw your consent to our processing of your personal information.

To submit a data access, correction, or deletion request, please email us at contact@detours-app.com with the subject line “Data Request” and a description of your request. We will respond within 30 days in accordance with applicable data protection laws.